Concerns and Complaints
Information on our Concerns and Complaints is available on SchoolDocs www.schooldocs.co.nz/ User: whenuapai Password: airport
Concerns and Complaints Policy on SchoolDocs
We encourage open communication and ask that you contact the school promptly when issues arise. If you have a concern, please let us know before sharing negative personal views online. In all instances, you may have a support person to help you raise a concern or make a complaint.
Most concerns can be resolved informally through discussions with the people involved – see Raising Concerns. If informal discussion doesn’t resolve the issue, see Making a Formal Complaint or Serious Allegation.
For an overview of the process, see our Concerns and Complaints Process flowchart: