Concerns and Complaints
We are committed to maintaining open and respectful communication within our school community. If you have a concern, we encourage you to contact us as soon as possible so we can work together to resolve the issue.
Before posting concerns online, please talk with us first – we’re here to help. You are welcome to have a support person with you at any stage of the process.
Where to Find Our Policy
Our full Concerns and Complaints Policy is available on SchoolDocs:
📎 www.schooldocs.co.nz Username: whenuapai Password: airport
How to Raise a Concern
Most issues can be resolved informally by speaking directly with the person involved. You’ll find helpful guidance under the Raising Concerns and Complaints section on SchoolDocs.
If the concern isn’t resolved informally, please refer to the Assessing and Responding to Concerns and Complaints section for next steps.
Process Overview
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